Payments and refunds

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• Can I get a refund?
• How is my direct debit calculated when I join?
• Making a Payment
• Why has my Direct Debit changed?
• Winter Uplift - Paying a little more in your first winter
• What is a Direct Debit review?
• When will my first Direct Debit be taken?
• If you don't pay your bill?
• Missed a payment?