Can I get a refund?

We try and match your energy usage to your payments and ensure you build up just enough credit over the summer to stop you falling into debt in the winter when your monthly gas spend is almost always more than your monthly payment.

However, sometimes you may build up more credit than you need and its only right this is returned to you when you want it. Our standard refund policy is stated below, but we will take a common sense approach to the situation and try to accommodate your wishes whenever possible.

Refund Policy

A customer needs to have their Account(s) with Entice Energy for over a 9 month period.

Regular Payments (by Direct Debit) are required for this minimum 9 month period.

3 valid meter readings are required within the last 6 months of the refund being requested.

One of these valid readings must be within the last 28 days, of the refund being requested.

The minimum refund value is £50.

Any refund agreed must leave a minimum of 3 months' worth of credit in your credit account balance.

Any refund with a value of £250 or more we may request a photo of your meter(s) to help us process this.

It is always worth trying to keep a healthy credit balance on your account to prevent any nasty surprises when the winter bites but if you would like a refund then please contact us and we will happily process it and aim to have it cleared in your account within 21 days of the refund process being completed and the refund agreed.