What happens if you change your gas prices?
We try to keep our prices as stable as possible, particularly our variable tariffs which we try not to change more than once a year. Sometimes, if wholesale gas prices move significantly, we have no choice but to change our prices. What happens to the price you pay depends on the type of contract you have:
I’m on a fixed tariff
Then your tariff price will not change at all until the end date of your tariff no matter what happens to wholesale gas prices and our prices, however wholesale gas prices may affect the tariffs available to you when you come to the end of your fixed period. Don’t worry we will contact you before your fixed tariff ends and let you know all of your options.
I’m on a variable tariff
If you are on a variable tariff, then we may reduce or increase your gas prices at any time depending on factors including the wholesale gas price. We will always give you at least 30 days’ notice if we are putting our prices up and you can still switch to a different tariff with us or leave for another supplier and we will not charge you any exit fees.